Refund policy

We aim to ensure customer satisfaction with every purchase.

Eligible Returns
Returns or exchanges are only accepted if:

  • The product is damaged, OR
  • You received the wrong item

Reporting Time
Customers must report the issue within 24 hours of delivery.

Return Conditions

  • Product must be unused
  • Must be in original packaging

Non-Returnable Items
Due to hygiene reasons:

  • Opened or used beauty products cannot be returned

Refund Process

  • Once the issue is verified, we will offer replacement or refund
  • Refund method depends on the original payment type